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Frequently asked questions

Why Unicard?

Unicard is the only universal loyalty card in Georgia that gives you additional benefits to your simple everyday expenses. You can collect points at many, favorite retailers country wide. Rewarded points can be quickly spent on a daily expenses like mobile top up, utility payments either can be accumulated longer to come some wishes true.. One of the great benefits of Unicard is you get hot offers tailored to you from the various well-known Brands in Georgia.

Where can I get my card?

Plastic Card

Unicard is free, you can get plastic card in our service centers and at our partner companies trading points (Smart, SPAR, Foodmart, Ioli). Up on verbal request, operators easily give out plastic cards. You can immediately swipe it and start collection of your bonus points on Unicard.

Virtual Card

Virtual Unicard is also free and it is generated and assigned to cardholder via the website or mobile application. After generating virtual Unicard, you can start collection of your bonus points on Unicard.

Where and how bonus points can be collected?

You can collect your bonus points easy; just need to present card at partner’s more than 4500 points of sale, wherever Unicard sign is. Any of payment method (cash, debit or credit cards) is welcomed together with Unicard. 

Click to check the list of Partner’s stores.

How do I create virtual Unicard?

Virtual Unicard is generated and assigned to cardholder via the website or mobile application.

Applying for virtual Unicard through website, please, visit www.unicard.ge registration page, click “Don’t have Unicard” button and follow farther instructions.

If you have a mobile application downloaded, visit a registration page, refer to the question “Do you have Unicard”, answer “No” and follow farther instructions.

How do I link my virtual card with physical card and/or account?

Please, call (+995 32) 2 555 222. Our Information Centre will help you to link virtual card to the plastic card or account.

 

How do I get information on collected bonus points?

Information on collected bonus points is available for registered users via website on their personal profile. Additionally, you can check balance by SMS. Beeline or Geocell customers  need to send SMS text “Bonus” to  the number 5552 and MAGTI customers  send SMS text “Bonus” to the number 95552 (Geocell customers can call *552#OK as well). Moreover, call center is always an option; you can call us (+995 32) 2 555 222

What can we get in exchange for bonus points?

As soon as you have accumulated a certain amount of bonus points, you are able to exchange them for the variety of Unicard Catalog gifts, utility payments, service vouchers, travel and entertainment  opportunities, mobile top ups. Click here to check the catalogue.

How can I order a gift?

The gift can be ordered from

Web Page: www.unicard.ge/en/prizes

Information center: (+995 32) 2 555 222

From service centers/departments:

Vaja Pshavela St. N 71, Tbilisi, Georgia

I. Chavchavadze St. N 5, Batumi, Georgia (Shopping Center "Batumi Plaza", 3rd floor)

I. Chavchavadze St. N 67, Kutaisi, Georgia (Shopping center "Grandmall")

May 26 St., Marneuli, Georgia (supermarket "Smart")

M. Tamarashvili St. N 1, Akhaltsikhe, Georgia (Smart "Smart")

How and when I get ordered gift?

Placing an order you will find the option of delivery terms. Ordered gift can be received at the address registered in database, indicated in the delivery order form (around Tbilisi area), or at the Unicard Service Centers countrywide. Address delivery service is free of charge.

The order delivery time terms:

• Within 4 working days after order placement for Tbilisi area;

• Within 5 working days in Regions:  Batumi and Kutaisi (pick up at the appropriate service center).

Where can I get fuel coupon and what does it cost?

Coupons are available at the Unicard Service Centers. Coupon value is correlated with the fuel market price. Consequently, price change may affect the value of the coupon. You may find information on potential price change two weeks prior on the web page of catalog list, news feed

What should I do if I lose my Card?

Immediately, please, contact call center (+995 32) 2 555 222 (working hours 09:00 AM- 09:00 PM) or send an e-mail to  info@unicard.ge,

You can also block the card via the webpage: Log in and go to the account attached to the page of cards, using the "Card Block" field on the so-called footer, where you can lock the desired card.

 

Can I restore the lost card?

You can replace the lost card easily – just peak up a new card in Unicard Service Centers, Smart, Foodmart, Spar, Ioli and start using it. You can link a new card to an old account and bonuses later in our Service Centers, or Information Centre (+995 32) 2 555 222

• Receive a new card from the cashier:

• Buy a new product using a new card;

• Keep the transaction receipt.

Later, register your personal data and the card on the website www.unicard.ge or contact Unicard Service Center at (+995 32) 2 555 222 (working hours 09:00 AM - 09:00 PM);

When I lose my card, are collected points due to cancellation?

Lost card is not the automatic reason to cause automatically cancelation of collected points. In the case of card recovery, your main account points can be transferred to the new card if you contact Unicard call center at (+995 32) 2 555 222 (working hours 09:00 AM - 09:00 PM);

Do Unicard bonus points Expire?

Yes, Unicard points expire if no card operations have been reflected on principal account for last 24 months.

Where and when do I receive gifts from catalogue?

The gift can be received:

Delivery service: Tbilisi

At the service centers:

Vaja Pshavela St. N 71, Tbilisi, Georgia;

I. Chavchavadze St. N 5, Batumi, Georgia (Shopping Center "Batumi Plaza", 3rd floor);

I. Chavchavadze St. N 67, Kutaisi, Georgia (Shopping center "Grandmall");

At the partner organization, whose services or products you have chosen.

How can I register on the Web site?

You will be able to activate a card after 10 days owning it. You can register main or additional cards on web page. You will receive a password by SMS message when finishing registration (clicking the "Get Code" on webpage) on your own cell phone number. More information can be found here.

How can I update my personal data?

Visit web page www.unicard.ge, log in, click on “Personal Data” and fill/modify account.

For the change of your personal identification number, e-mail and phone number, please, contact Information Center (+995 32) 2 555 222, or visit the information center.

 

How to collect point while shopping online?

While shopping online the most important precondition is choosing online retailer from Unicard webpage. Full list of stores is presented in section “where to collect”, “online shopping” button http://www.unicard.ge/en/onlineshopping. Choose online retailer and fill in Unicard number, check out and agree to the terms and conditions, push shop button to start online shopping. If you already have chosen retailer and products without being redirected from Unicard webpage to the online store, you have to remove all items from the basket and clear browser history and cookies. Those, who don’t own Unicard yet, can click “I don’t have a card” button and generate virtual Unicard immediately.

How to delete browser history and cookies?

If online retailer is already chosen and products are added to the basket, you have to remove all these items from the basket and clear browser history and cookies in terms to collect loyalty points on Unicard. Guideline to clear history and cookies from Chrome browser:

  • To access history window click Ctrl+ H buttons;
  • Find and click on “Clear browsing data” button in history window;
  • In the field “Obliterate the following items from” choose “the beginning of time” and tick following fields below: “Cookies and other site and plugin data” and “Cached images and files”. Finally, push “Clear browsing data” button.

After deleting browser history and cookies, visit Unicard webpage to shop online and collect points.

To get additional information, check instructions on how to delete browser history and cookies from different browsers:

How many points are collected while shopping online?

Amount of accumulated points depends on online retailer. It is individually assigned to each online shop and Unicard holders could check it out by visiting Unicard webpage, “online shopping” section where full list of online stores is available http://www.unicard.ge/en/onlineshopping 

How long does it take collected points to become available on my account?

Collected points are seen as available on Unicard holder’s account after 30 days from item(s) delivery to the shipping address.

 

How can I switch off SMS service?

To switch off the function of SMS-delivery is possible in the following ways:

Via SMS:

Beeline and Geocell customers send text “sms off” to the number: 5552 and Magti customers can send the same SMS to the phone number 95552

Via Information Center: Contact (+995 32) 2 555 222 (working hours 09:00 AM - 09:00 PM)

How and in what time can I get the ordered item

The getting of the ordered item via mail occurs only throughout Tbilisi, as well as from Service Centers, throughout both Tbilisi and the regions.

 

           Date of delivery of the ordered item:

  • Tbilisi Service Center - within 3 working days after ordering
  • Delivery throughout Tbilisi - 4 working days
  • Regions: In Batumi and Kutaisi, delivering of the prize is carried out within 5 working days after ordering from the relevant Service Centers.

In what form can I get the ordered item if I do not meet the courier at the address?

If the user does not meet a courier at the time of delivery of the order, any other, adult person may accept the item.

If the delivery of the ordered product did not take place to the specified address, the ordered item would be returned to the Unicard Service Center from which the customer will be able to take out the item.

In case of using Service of the delivery to the place what days and hours the ordered item will be delivered?

The delivery to the place Service is available only from Monday to Friday, from 10:00 to 18:00.

When can I check the ordered item and in case of detection of a flaw in how many days it is possible to return the item?

Checking the ordered item is mandatory at the moment of getting it.

In case of discovery of a flaw (referring to the factory wing), it can be returned within 3 (three) working days.

If I cannot come to take out the item from the Service Center, who can get it or what will happen if I would not take out the item?

If the holder of the main card fails to get the ordered item, he can fix an authorized person by calling at the call center, to the number 32 555 222.

If the item was not taken out within 20 calendar days, the holder of the main card will be penalized with 10 (ten) points and the remaining points will be returned to the account.